Terms & Conditions.

Effective Date: 3 June 2025
TR Trade Group

These Terms and Conditions ("Terms") apply to all services and interactions with TR Trade Group ("we", "our", or "us"). By engaging with our business, requesting a quote, or using our website, you agree to the terms outlined below.

1. Services Offered

We provide:

  • Roof painting and restoration

  • Exterior house and building washing

  • Surface preparation and treatments

  • Commercial and residential property maintenance

All services are carried out using industry best practices, high-quality products, and professional workmanship.

2. Quotes and Pricing

  • All quotes are free and valid for 30 days from the date issued

  • Pricing may vary based on site access, condition, or changes to scope

  • We reserve the right to adjust pricing if significant unforeseen issues arise (e.g. rot, unsafe surfaces)

Final costs will be confirmed in writing before work proceeds.

3. Deposits and Payment

  • A deposit may be required prior to starting work

  • Full payment is due within 7 days of invoice unless otherwise agreed in writing

  • Late payments may incur interest and collection fees

Ownership of any materials or warranties remains with TR Trade Group until full payment is received.

4. Access and Site Conditions

You agree to:

  • Provide clear access to the work area

  • Ensure pets, valuables, and obstructions are removed

  • Disclose any hazards or site-specific concerns in advance

We may postpone or delay work if weather, safety, or access conditions are unsuitable.

5. Warranty

We stand behind our workmanship and offer a 10-year warranty on all roof painting jobs, subject to:

  • The use of approved materials and preparation methods

  • Reasonable wear and tear

  • No unauthorised modifications or repairs

This warranty does not cover damage caused by neglect, accidents, acts of nature, or third parties.

6. Cancellations

  • You may cancel a booked job up to 48 hours before the scheduled start without charge

  • Cancellations with less notice may incur costs for time or materials already committed

We reserve the right to cancel or reschedule due to weather, emergencies, or unforeseen issues.

7. Refund Policy and Disclaimers

If a job is cancelled by the client after work has begun, any refund is at our discretion based on:

  • Labour and materials already supplied

  • Costs incurred to date

  • Whether the delay or cancellation was outside our control (e.g. weather)

We will work with you in good faith to reschedule or partially refund when appropriate.

Disclaimer:
While we aim to achieve the highest possible finish, the final result may vary depending on:

  • The age and condition of existing surfaces

  • Unseen damage or corrosion

  • Environmental exposure (salt spray, UV, tree cover)

We will clearly explain any risks or limitations before proceeding.

8. Marketing and Promotions

By submitting a quote request, you consent to receive communications from us (unless you opt out). We may use photos or footage of completed projects for marketing, unless you request otherwise in writing.

We advertise using:

  • Google Ads

  • Facebook & Instagram

  • Our website and third-party platforms

All personal information is handled in accordance with our Privacy Policy.

9. Limitation of Liability

We take all reasonable steps to deliver high-quality, safe, and compliant services. However, we are not liable for:

  • Delays due to weather or external suppliers

  • Minor imperfections that do not affect performance

  • Any damage caused by pre-existing issues

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

10. Intellectual Property

All content, designs, images, and materials on our website or social media are owned by TR Trade Group and may not be copied, shared, or reproduced without permission.

11. Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about these Terms, please contact:

TR Trade Group
tom@trtradegroup.co.nz
022 529 8069
Auckland & Bay of Plenty, New Zealand

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